Call Center Manager Interview Questions

joseph cole

Updated on April 27, 2023

Hiring an ideal Call Center Manager is not an easy task. You need to be very precise while picking the right candidate for this highly responsible job role. Check our list of these interview questions that you must ask to shortlist the best candidate for your company.

Call Center Manager Interview Questions

Call Center Manager servers clients by planning and implementing strategies, improving existing processes and managing staff. These professionals determine the call center operational strategies by performance reviews, cost/benefit analyses, identifying the beneficial advanced technologies and contributing information to organizational strategic plans and reviews.

Job responsibilities of a Call Center Manager also involve tracking emerging trends to maintain professional and technical knowledge in the call center. They also attend educational workshops, establish networks and practice in professional societies.

Qualifications to look for

  • Bachelor’s degree in management or relevant field

Skills to look for

  • Customer service/communication skills
  • Leadership skills
  • Problem-solving skills
  • Patience and self-motivated
  • Knowledge and experience with CRM tools
  • Computer proficiency

Experience to look for

  • 3-5 years experience with customer service

Here are the Interview questions for Call Center Manager that you must add to your existing list of must-ask questions.

Operational and Situational questions

  • Have a managed a team in the past?
  • What is your total experience as a Call Center Manager?
  • What have you done to improve the management of a call center in this job role?
  • What are your weaknesses and strengths?
  • Being a Call Center Manager, what is your management style?
  • How will you manage your team to collaborate on a new project on the point of tight deadlines?
  • Explain the recruiting strategies that worked well in your previous company?
  • Describe a time when managed an under-performing staff member.
  • What metrics do you consider to measure the performance of your team members?
  • What makes a successful call center?
  • How do you handle arguments between two co-workers?
  • How do you keep your team members motivated for repetitive tasks?
Glider AI skill intelligence platform Demo Request CTA Blogs

21 Skills-Based Interview Questions to Recruit a Top Family Nurse Practitioner

Family Nurse Practitioner Job Overview A Family Nurse Practitioner (FNP) is a type of advanced practice registered nurse who specializes in providing primary care services to individuals and families. FNPs are licensed healthcare providers who work in a variety of settings, from hospitals, clinics, and private practices to community health centers. FNPs provide healthcare services, […]

System Analyst Interview Questions

Are you on a hunt for a competent System Analyst for your organization? Here’s a list of technical and situational interview questions that will lead your way to find the most qualified candidates. System Analyst Interview Questions System Analysts are accountable for improving the IT systems and ensuring high levels of performance and security. As […]

Software Developer Interview Questions

This sample of software developer interview questions will help you spot and hire the ideal candidate with right software development skills for your organization. Software Developer Interview Questions Software Developers are responsible for building fully functional systems and applications, they make the heart of an engineering department. They also play a key role in upgrading […]
chevron-down