This Sales Support Specialist job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.
Responsibilities of Sales Support Specialist
Provide guidelines and data to assist the sales team
Develop and examine performance indicators
Provide troubleshooting support for account statuses, customer orders, and relevant problems
Job brief
The role of Sales Support Specialist is to support sales representatives and reply to the customer as well as prospect queries. We are looking for an experienced team member who has knowledge of sales and customer service.You should be goal-oriented, have exceptional communication skills and the one who can interpret sales metrics are perfect for this job. You will also contribute to build and retain good customer relationships and also ensure smooth sales team operations.
Responsibilities
Maintain the record of sales trends
Handle sales tracking tools and report on vital information
Coordinate with account managers to make detailed sales tactics
Stay updated with new product and feature launches
Advise sales process improvements
Analyse pending orders and specific customers requests to ensure first-rate customer service and customer experience
Requirements
Experience as a Sales support associate or Sales support specialist
Teamwork and motivational skills
Expertise in MS Office Suite, especially MS Excel
Strong communication skills
Experience with ERP and CRM systems
Multitasking and analytical skills
Thorough understanding of sales principles along with customer service practices
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